Wednesday, January 30, 2008

Conference Call Etiquette

One of the most powerful way to generate tons of leads for your business is by web or audio conference calls. Most savvy marketers are using this method of lead generation to bring in tons of attention to their product or services.

To get the maximum out of your listeners, there are some etiquette you must adhere to.

1. Moderators should be on time.

A moderator should arrive a few minutes early to greet each of the participants, and let them know when everyone is present and ready to start the call.

2. Always introduce yourself when speaking for the first time.

It is important to introduce yourself when first speaking as other participants may not recognize your voice.

3. Avoid putting your phone on HOLD.

Putting your local phone on hold could introduce music into the conference, so when considering the hold function please use #6 instead. Otherwise your hold music will play into the conference call, and make it impossible for the other participants to continue the meeting in your absence! (Remember to un-mute yourself when you come back.)

4. Create an agenda and keep to your schedule.

Remain consistent with the time line and agenda as prescribed in order to respect the time of the other participants.

5. Clearly state when calls end.

If participants linger after you have hung up on the call you will get billed! Ensuring that all participants understand when a call has ended will avoid any possible confusion so stay on the line and make sure everyone has left the call.

Conference Calling Goes Global

Globalization has wrought many changes in our daily lives. It has changed our ways of living. It has allowed us to avail of products and services that might otherwise have been unavailable. It has opened our minds to what the rest of the world can offer. At the same time, it has also changed the way in which we do business. Gone are the days when file cabinets and piles of paper dominated our offices. These days, a single computer holds all the information we need. Any data that we may want to find will only be a few mouse clicks away.

In a way, that defines the need of business today. Convenience and speed have become necessities. Could that be a reason why many organizations are gradually choosing conference calls over the traditional business meetings? To begin with, business meetings usually do involve a degree of delay. Even if the meeting starts on time, some amount of time will inevitably be wasted in traveling to the conference. That time could have been utilized more productively. Moreover, a good deal of time goes into preparing the conference room, inviting and assisting the delegates, and generally making sure that the meeting goes off smoothly.

In addition to the waste of time, there are a number of costs associated with the traditional business meeting. Often enough, delegates have to be flown in from different places. This is more so these days, when the workforce is scattered across the world. Air fares and accommodation costs can put a major dent into the company's budget.

Thus, more and more business organizations are turning the conference call way to carry out important discussions. This is especially important when the matter to be discussed is one of crucial importance and which cannot wait till a regular meeting can be held. The "con call" as it is popularly referred to, provides a convenient and speedy way to carry out discussions on a given matter. Moreover, the organization concerned ends up paying only for the conference call service, thus saving on larger costs like travel and hotel bills.

Also, conference calls need not be limited to the domestic arena. International conference call services are easily available. Thus, one can simultaneously talk to someone from the same office building and someone who is in some far-off country. These days, we have access to a variety of conference call service providers. Their sheer numbers ensure that clients can avail of competitive rates.

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